Chapter 1759 (1/2)

After announcing the capital contribution and the future mobile deployment plan, Li Mu further announced the future hungry personnel structure.

He decided to be the CEO of hungry company and take charge of all businesses of hungry company in person.

the leader of Lei Junlei was the COO of hungry company, responsible for the operation, publicity and promotion of hungry company.

Senior brother Liu Wudong was responsible for the delivery business, including but not limited to the construction and supporting of rider team and the management of rider team.

As for the other executives who are hungry, they are temporarily managed by the middle and senior managers of both sides. At the same time, the best headhunters are invited to look for high-end talents in different fields across the country and even around the world.

In the next two years, we will focus on the expansion and development of cities. We must first cover all prefecture level cities in the shortest time.

Li Mu said solemnly at the meeting: ”in order to meet the demand of fast coverage of the whole country, we must set up five major business systems in the shortest time.”

After that, Li Mu wrote out his own five business systems on the blackboard.

Business management system, rider management system, service management system, technical management system and safety management system.

Later, Li Mu explained one by one: ”the business management system, on the one hand, is it necessary to expand the business and try to connect all the regular restaurants in the coverage area to hungry? However, everyone must pay attention to that food safety is an important bottom line that we must consider and supervise the maintenance for the public. Therefore, any restaurant must have complete qualifications, And enter the legal person into our internal business management and control system. ”

”If a merchant has food safety problems, depending on the severity of the problem, the merchant and all other hotels under the name of the legal person can be punished at the highest level, which permanently restricts access to hungry hotels, and actively helps the victim to claim for rights;” br >

”customers' complaints must be seriously and responsibly, and if the merchant has fraud, abuse, or harm to users, they should also be strict , pay more attention to the treatment, never allow to be partial to the merchants, and do nothing, be sure to give the consumers a satisfactory account. ”

After all, Li Mu said to Lei jiaozhu, ”Mr. Lei, have you introduced the reputation system and reputation ranking algorithm of Taobao store into hungry? Every store should have a reputation rating. If there is fraud and customer complaint in the store, the credit score will be deducted directly. The lower the reputation score is, the lower the display order will be. To a certain extent, the store should directly limit its exposure Degree, reach the exposure online, even if the user actively searches, it should also show that it is being punished, and terminate the user's order. ”

Master Lei nodded at once and said, ”we haven't used the limited exposure you said on Taobao yet, but it's a good idea. After the meeting, we will call technicians to develop the function as soon as possible and share it with both sides.”

Li Mu said with satisfaction, ”speed up.”

“OK。”

Li Mu added: ”once the algorithm is formulated, no one can adjust it privately, let alone disclose the rules of the algorithm. We should fundamentally eliminate the possibility of internal corruption and internal cheating, and ensure the fairness and fairness of the company's operation to the greatest extent.”

In the last life, when several take out platforms were growing savagely, they all exploded cases of using loopholes and algorithm corruption, and the impact was very bad.

For example, on a certain platform, a manager lets relatives open a restaurant, and then uses the authority of algorithm and resource inclination to crazy guide the restaurant invested by himself. The monthly flow of the restaurant even exceeds one million yuan, which is not only unfair to other businesses, but also has a huge impact on the image of the company's platform.

Just like when you open hungry or meituan and choose delicious food, the restaurant that comes out first will always be the restaurant with the largest flow. If this ranking is based on a fair and just algorithm, there will be no problem.

But if it is human intervention, it will directly affect the flow and income of each restaurant in the back.

Li Mu's enterprise has never been stingy in the treatment of its employees. However, if anyone wants to build his own mouse warehouse in his own company, he must be punished strictly and severely, and never be appeased!

Later, Li Mu said to brother Liu, ”in terms of the management system of riders, brother Liu, you need to put up a spirit of 12 points. Because the future scale of this team will not be smaller than the current Taobao logistics. Eating is a high-frequency consumption behavior. Compared with online shopping, the frequency of users' re buying is much faster. It is possible that one user will place three or four take out orders a day So it's very demanding for the rider team. ”

”In terms of management mode, a million scale team of riders must learn from the management mode of modern army. The team, platoon, company, battalion and regiment must be clearly divided at all levels and the leadership management structure must be clear and direct. Even a five person distribution team must have a person in charge to report to his superior leaders seamlessly.”

Elder martial brother Liu immediately said: ”I have considered this. My idea is to adopt the district management system, which divides five to eight districts from the national level, and each district is divided by province, then by prefecture level city and administrative district, specifically to the management of urban area. It is necessary for the person in charge of each city to formulate a clear district division mode, from the district to the person The person in charge, the person in charge of the community and the street, must have clear layers of responsibility in place. ”Li Mu nodded: ”in addition, the rider team must be given adequate legal training. In any case, it is not allowed to retaliate against users, hurt or abuse users. Once there is any, the rider team will be permanently expelled, and those who are serious will be handed over to the public security organ for handling.”

Senior brother Liu said, ”Mr. Li, don't worry. I will be strict about this.”

Li Mu said: ”not only do we need our riders to abide by the laws and disciplines, but we also need to give them enough protection. We need to have personal accident insurance, accident compensation fund, especially traffic accident. In addition, we need to warn all the riders in charge of the team that if any of their riders are wronged or humiliated when they abide by the laws and disciplines on the road, they must resolutely protect their rights At the end, no one will shrink back. ”

Elder martial brother Liu nodded solemnly: ”I will treat everyone as brothers and give them enough protection!”