Chapter 1775 (1/2)
For Li Mu, the money is not picked up in vain. Since your order from Lu Yunhao has been unable to be delivered and completely paralyzed, I will continue to give all kinds of discounts at this time. Isn't it for me to call myself?
Therefore, Lu Yunhao's cattle take out was stopped, and Li Mu's side began to stop the loss in time, waiting for Lu Yunhao to recover and fight again.
However, the current problem of cattle delivery is more serious than Li Mu thought.
It is not a problem of insufficient capacity, but a problem of basic loss of capacity.
The original delivery riders could still send some orders, but now, most riders have been lying on the spot, and the battery for the power station has been replaced, so they can't support the riders to continue to send orders.
As a result, the user who ordered the meal but could not wait for a long time can only choose to refund.
What's worse happens at the refund end.
The payment channel of cattle take out is a payment interface cooperated with Shanghai Bank. The transfer efficiency is very high, but the refund efficiency is very slow.
Lu Yunhao never thought about sorting out the refund process of the payment channel before, so it will take at least 1-2 working days for his refund to arrive after the user initiates and the platform agrees.
This makes the user experience worse.
After ordering and paying for the meal, if the meal is not available, the money will not be refunded. Call the customer service. The customer service is always busy.
Five customer service girls in charge of answering the phone never thought that the content of work would suddenly become scolded.
Every phone call in is swearing. Users are particularly angry about the performance of the platform, so all the anger is vented to customer service.
Five little girls were all scolded and cried in a short time.
Not only that, there are also a lot of people on Weibo who scold cattle takeout. The content of scolding is just that the meal can't be delivered, the money can't be returned, and the customer service phone can't get through.
Lu Yunhao rushed straight up, but this evening, no one can help him solve the immediate problem.
The word-of-mouth of cattle delivery collapsed in one night.
Lu Yunhao had no choice but to explain in person by microblogging, saying that his team had some problems and was coordinating to solve them. The refund of all orders will surely arrive in the account within two working days. At the same time, he promised to compensate each account with a three yuan coupon.
But Internet users don't buy it at all.
Claim coupons? I'm afraid it's not funny. As far as your distribution efficiency is concerned, who dares to use it in the future?
The essence of ordering food with beef takeout is to eat, and then to enjoy subsidies and exemptions. If you can't even eat, what's the point of giving more coupons?
Lu Yunhao knew he was in the wrong. After sending this micro blog, he didn't make any further comments in the face of the doubts from netizens.
However, his microblog was quickly occupied by angry users, swearing.
Lu Yunhao can only call the leader of the rider team for a meeting immediately, and scold several people at the first meeting.
There are several reasons for these people's grievances: first, the number of riders is small, there are only 500 riders in total, who ran 100 on the first day, and the rest 400 riders can't cope with so many orders even if their legs are broken today;
Second, the performance of electric vehicles is too poor, and they run for a while without power, and then they rush to replace them Battery and charging efficiency can't keep up with each other. Everyone has replaced all the batteries that can be replaced. Can you still push the electric vehicle to deliver the goods when the battery is out of power?
So, after Lu Yunhao vented his dissatisfaction, the leader of the team said, ”President Lu, if we can't solve the problem of the team, it will be the same tomorrow morning, and we can't help it.”
Lu Yunhao asked Zheng Chao, ”when will the second batch of electric vehicles be delivered?”
”They said it would take another four days or so to get to Shanghai,” Zheng said
”Four days?!” Lu Yunhao eyebrows a twist: ”four days of cauliflower are cold!”
”No way, Mr. Lu.” ”The electric vehicle manufacturers that cooperate with us have all got the big orders of hungry, so the supply speed for us is much lower,” Zheng explained
Lu Yunhao roared: ”this is your problem. I want you to give me a solution instead of telling me that you can't help it! You can't do it, he can't do it, everyone can't do it, then our company can't do it? ”
”In the current situation, we have to wait patiently. The electric car will take four days to arrive. We need to recruit more riders. The whole work is like a chain. We can't break any link,” Zheng said
Lu Yunhao asked, ”can you buy me a batch of electric cars from all the stores in Shanghai tomorrow?”
”Line is line.” Zheng Chao said: ”in this case, first of all, the purchase price will be much higher. We take the factory price from the manufacturer, and the retail price from the terminal market. It's normal that the price difference of a car is hundreds of yuan. Moreover, there are many kinds of electric cars on the market. Although all the batteries are made of the same material, they are lead-acid batteries, the key is that you have different battery specifications and molds Different, there is no way to use the battery to change the power station. What about the endurance of these cars? In the long run, we are sure that the unified system will be more convenient, labor-saving and cost saving. If there are many models and battery types, it will cause a lot of cost waste... ”Lu Yunhao said with a cold face, ”it doesn't matter if we waste the cost. What I want now is to improve our distribution ability.”
With that, Lu Yunhao added: ”you immediately start to recruit new riders. At least 500 people will be recruited first to buy a batch of electric vehicles, so that they can start to pick up the order the day after tomorrow!”